Return and Exchange Policy (TERMS & CONDITIONS)

We strive to display as accurately as possible the size and colors of products shown on this website. Due to the inconsistencies of various display monitors, the color and/or sizes you see on your screen may not be a totally accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. A garment sizing chart is available on our website to assist you in determining the appropriate size when selecting your garments for customization.

ALL CUSTOM/PERSONALIZED MERCHANDISE – SALES ARE FINAL AND ITEMS ARE CONSIDERED TO BE NON-RETURNABLE / NON-REFUNDABLE and cannot be returned, exchanged or cancelled

ALL NON-CUSTOMIZED MERCHANDISE - RETURNS/EXCHANGES ON ALL NON-CUSTOMIZED MERCHANDISE IS CONTINGENT UPON CIRCUMSTANCE AND WILL BE REVIEWED FOR CONSIDERATION CASE BY CASE.

All requests for returns and/or exchanges for non-customized products must be submitted in writing by completing the TRUE Return/Exchange Request Form located at http://www.shoptrue31.com/pages/returns-exchange-policy.

Please complete the form in its entirety and fax or scan/email to 1-847-792-0196 (fax) or returns@true31.com. Your request will be reviewed and a response provided within 5 business days. If your return or exchange is approved, you will receive a “return authorization number” to include with your shipping return (along with any additional details necessary to complete the return and/or exchange).

You may return any non-customized product for STORE CREDIT LESS SHIPPING FEES AND APPROPRIATE RESTOCKING FEES. Store credit may be used for any future purchases on our website for merchandise of any kind but store credit cannot be used towards shipping costs. We sell seasonal, time sensitive items so you must contact us within 5 days of receiving your order for a return authorization number. Merchandise must be postmarked within 5 days of receiving a return authorization number from us. Merchandise returned without authorization or returned late will be refused. All original tags must be in place to receive credit for the return. All merchandise is carefully inspected before accepted by our return department. Any items returned to us without original tags in place, that appear to have been worn, or are not sent back in the condition it was sent will not receive credit in any form. Customer is responsible for return shipping fees via their carrier of choice, provided they receive a valid tracking number for proof of return. If you need to exchange an item for any reason you must return the original item to us per our return policy above. Once the returned item is received it will be inspected and you will be issued the appropriate store credit in accordance with our return policy. Once you receive your store credit code you will need to place a new order. At checkout, enter the store credit code and press the "Use Gift Certificate" button to apply the credit. If you are concerned about your event date being too close for an exchanged item, please contact our customer service department for assistance in expediting your return.

PLEASE NOTE: Any returns or exchanges postmarked after 5 days of your receipt date and/or missing a return authorization number will be returned to you at your shipping expense. The goods must be returned in original condition. We have 100% inspection on merchandise leaving the warehouse to ensure our merchandise is sent free of defects. All returns are inspected upon receipt. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. If you do not accept the item being returned to you, you will not receive credit of any kind.

RESTOCKING FEES: There is a 10% restocking fee per item for all returns and/or exchanges.

STORE CREDIT: Store credit is valid for one year after issue date. RETURN AUTHORIZATION

REQUEST: To receive your return authorization number please go to http://www.shoptrue31.com/pages/returns-exchange-policy and fill out the return/exchange authorization request form. Make sure you have added returns@true31.com to your email safe list to insure receiving our email with your return authorization number.

Please put Return Authorization number issued on the outside of the box. When placing your order, you are acknowledging the above policy and waive any claim of dissatisfaction due to color and/or selecting the incorrect size.

Return Address: TRUE 31 12172 Route 47, Unit  178  Huntley, Illinois 60142
Attn: Returns/Exchanges
Authorization #:____________________

NON-CUSTOMIZED MERCHANDISE REQUEST FORM:
ORDER NAME:___________________________________________________________
ORDER #:________________________________________________________
DATE ORDERED: __________________________________________________
EMAIL ADDRESS:__________________________________________________
CONTACT NUMBER:______________________________
REASON FOR RETURN: _________________________________________________________

TRUE 31 RETURN & EXCHANGE POLICY